After-Sales & Support

What should I do if the product is defective?

If you receive a product with any manufacturing defects, please provide us with photos or video evidence. Once the issue is verified by our technical team, we will immediately arrange for a replacement unit to be sent to you at no additional cost.

How can I get technical support?

For any technical inquiries or assistance, please contact our support team directly at contact@iboolooptics.com. We are committed to providing prompt and professional solutions.

Do you provide user manuals or training materials?

Yes, we provide comprehensive User Manuals for all our devices. Additionally, we offer professional training resources, including educational materials on dermoscopic findings and skin lesions to support your clinical practice.

Can I return or exchange the product?

We accept returns and exchanges. Please ensure you contact our team contact@iboolooptics.com to initiate the process and confirm the specific terms based on your order.

ABOUT US

  • Our Story

    We are founded in 2012, is one of the world’s leading factories of dermatoscope.We experienced in optical engineering and manufacturing for over 10 years. In the past years, we have been working with the top dermatology companies to develop and produce customization dermatoscope and made a series of product.

    But now, we do more than that, we want to utilize our core strength as dermatoscope manufacturer to launch our own brand, and directly to supply premium quality and most affordable dermascope to final users,and bring people's more attention to our skin health.

  • Our Product

    We are dedicated in developing various dermatoscopes, incorporating aesthetic design and versatile functional.

    Iboolo Dermatoscope come out means a important milestone in visualization industry.our groundbreaking products are able to help the dermatologists efficiently to make accurate diagnoses and correct treatments.


    Our new digital dermatoscopes are coming soon.We will reveal them upon completion.Stay tuned!

  • Our Service

    Our professional engineering team is dedicated to meeting your diverse demands with reliable solutions. We provide exclusive competitive pricing and free OEM/ODM services for all devices, along with vector design files to fully support your branding and customization.


    Benefiting from sufficient stock, we guarantee delivery within 24 hours and flexible shipping options to match your business needs.


    All products are backed by a 2-year warranty. If you encounter any operational or quality issues during the warranty period, we are always ready to assist you promptly.

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