Shipping & Delivery

How long will it take to process my order?

Our standard processing time is approximately 24 hours for orders of fewer than 10 units. For larger quantities, the lead time may vary depending on the specific order size and production requirements.

Which shipping methods do you provide?

We primarily utilize Air Freight to ensure that our precision optical instruments reach you safely and efficiently.

How much is the shipping cost?

We offer Free Worldwide Shipping for individual retail orders of dermatoscopes. For bulk or wholesale orders, shipping costs are calculated based on the actual weight/volume and the destination.

How long does delivery take to my country?

The average transit time for North America, Europe, and Australia is approximately one week. For other regions, delivery typically takes 5 days, depending on local logistics and customs clearance.

Will you provide a tracking number after shipment?

Yes. Once your order has been dispatched, we will provide a tracking number that allows you to monitor your package's status and real-time location.

How to track My order?

Tracking information is usually included in your shipment confirmation email. If you have not received it, please contact our team at contact@iboolooptics.com and provide your order number. Our team will respond to you immediately.