Are your dermatoscopes in stock?

Yes, all dermatoscopes listed on our official website are currently in stock. Orders can be processed and dispatched immediately upon confirmation.

What models / types of dermatoscopes do you offer?

We specialize in high-precision optical dermatoscopes. Our current product lineup includes the DE-4100 PRO, DE-4100, DE-3100 PRO, DE-3100, DE-500, DE-400, and DE-300.

What are the main features and functions of your products?

Our instruments are engineered for professional diagnostic accuracy, featuring advanced optical systems and multi-layered lens groups.

Do your devices support photo or video recording?

All IBOOLO models support smartphone connectivity, enabling seamless high-definition image capture and video recording for clinical documentation.

What is the warranty period for your products?

We provide a comprehensive two-year warranty on all IBOOLO dermatoscopes. Should any manufacturing defects or quality issues arise within this two-year period, we offer free repair or replacement services.

Are your products CE / FDA certified?

Yes, our products have successfully obtained both CE and FDA certifications, meeting international regulatory standards for medical device safety and efficacy.

How do I place an order?

You can place an order directly through our website by adding the desired items to your shopping cart and proceeding to the secure checkout page.

What is your MOQ (Minimum Order Quantity)?

Our Minimum Order Quantity starts at just one unit.

Do you offer wholesale or distributor prices?

Yes, we provide competitive wholesale and distributor pricing. A wholesale discount is automatically applicable for a one-time purchase of ten or more units of the same model.

Is the price final, or can we negotiate for bulk orders?

For large-scale or strategic procurement, we can apply for additional special discounts beyond our standard wholesale rates to better accommodate your project needs.

How long is the quotation valid?

Our quotations are typically valid for three months. In the event of a product upgrade or price adjustment, we will notify you in advance to ensure your procurement interests are protected.

What payment methods do you accept?

We accept a wide range of mainstream payment methods, including major credit cards, PayPal, and telegraphic transfers (TT)

Do you require a deposit for bulk orders?

Yes, for large-scale or bulk orders, a deposit is required to initiate the production and allocation process.

When is the balance payment due?

For bulk orders, the remaining balance must be settled in full prior to the shipment of the goods.

What are the payment requirements for small-batch orders?

For small-batch or retail orders, full payment is required before we can arrange for immediate dispatch from our inventory.

How long will it take to process my order?

Our standard processing time is approximately 24 hours for orders of fewer than 10 units. For larger quantities, the lead time may vary depending on the specific order size and production requirements.

Which shipping methods do you provide?

We primarily utilize Air Freight to ensure that our precision optical instruments reach you safely and efficiently.

How much is the shipping cost?

We offer Free Worldwide Shipping for individual retail orders of dermatoscopes. For bulk or wholesale orders, shipping costs are calculated based on the actual weight/volume and the destination.

How long does delivery take to my country?

The average transit time for North America, Europe, and Australia is approximately one week. For other regions, delivery typically takes 5 days, depending on local logistics and customs clearance.

Will you provide a tracking number after shipment?

Yes. Once your order has been dispatched, we will provide a tracking number that allows you to monitor your package's status and real-time location.

How to track My order?

Tracking information is usually included in your shipment confirmation email. If you have not received it, please contact our team at contact@iboolooptics.com and provide your order number. Our team will respond to you immediately.

 

Do you provide customs clearance documents?

Yes, we will assist you by providing all the relevant documentation required by your country’s customs authorities. We have extensive experience in international shipping and will support you throughout the clearance process.

Who is responsible for import duties and taxes?

If you select the DDP (Delivered Duty Paid) shipping channel, we will handle and cover all customs duties and taxes. For other shipping methods, the responsibility for import duties and taxes rests with the recipient.

What documents will you provide for customs?

We provide comprehensive certification to ensure smooth importation, including:

(1) Medical Device Certifications: CE, FDA, and ISO 13485.

(2) Technical Safety Reports: UN 38.3 and MSDS for battery components.

(3) Commercial Documentation: Detailed commercial invoices and packing lists.

What should I do if the product is defective?

If you receive a product with any manufacturing defects, please provide us with photos or video evidence. Once the issue is verified by our technical team, we will immediately arrange for a replacement unit to be sent to you at no additional cost.

How can I get technical support?

For any technical inquiries or assistance, please contact our support team directly at contact@iboolooptics.com. We are committed to providing prompt and professional solutions.

Do you provide user manuals or training materials?

Yes, we provide comprehensive User Manuals for all our devices. Additionally, we offer professional training resources, including educational materials on dermoscopic findings and skin lesions to support your clinical practice.

Can I return or exchange the product?

We accept returns and exchanges. Please ensure you contact our team contact@iboolooptics.com to initiate the process and confirm the specific terms based on your order.

Do you accept OEM / ODM orders?

Yes, we fully support OEM and ODM projects. We can customize products and solutions tailored to your specific market requirements.

Can we print our own logo on the devices?

Absolutely. We offer professional branding services, allowing you to feature your logo on the dermatoscope body and packaging to enhance your brand identity.

Can you customize functions?

We offer functional customization based on technical feasibility. Our R&D team will evaluate your specific requirements to determine the optimal engineering solution for your customized device.

How can I become your local distributor?

To become a distributor, please submit a formal application to our sales department. We will conduct a comprehensive review of your company profile and market capabilities to ensure a strategic fit.

Do you offer exclusive distribution rights?

Yes, we offer exclusive distribution agreements for specific regions. Such partnerships are subject to certain performance requirements and strategic criteria. Please contact our team, contact@iboolooptics.com, for a detailed discussion regarding exclusivity terms.

What support do you provide to distributors?

We are committed to the success of our partners and provide extensive support, including:

(1) Exclusive Pricing: Highly competitive rates to ensure your market advantage.

(2) Warranty Protection: Comprehensive after-sales and hardware warranty services.

(3) Technical Guidance: Professional technical training and diagnostic support to help you better serve your clinical clients.